Product Description
A nascent industry in the 1990s, business process outsourcing (BPO) has taken India by storm. While this industry has been enmeshed in bad press and myths, the fact remains that it has proved to be an engine of economic growth for India over the last one decade. V. Anandkumar (VAK) and Subhasish Biswas have provided an insider s perspective that will be an invaluable read for the 150,000 BPOites that enter this industry every year from second and third-tier cities, … More >>

Business Process Outsourcing: Oh! BPO.Structure and Chaos, Fun and Agony