Step into WNS, one of India’s largest Business Process Outsourcing firms, and you might feel like you are on a college campus. Drawing from a large population of young, educated English speakers, Indian firms now command more than sixty percent of the off shore outsourcing industry. Filmed in April of 2008, this Stanley Foundation video takes a rare look inside one of the companies changing how global business is done.

www.sap.com – To improve HR effectiveness and reduce costs while supporting its more than 22000 employees, Fifth Third Bank partnered with Convergys to implement a strong business process outsourcing (BPO) model for HR. In this session, hear about the achievements, lessons learned, and how the model has positioned the bank for the next phase of its strategic talent management journey.