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Indian firm to put up call center in Iloilo
AN INDIAN business process outsourcing (BPO) firm will open a call center in this city by the middle of the year and is expected to hire about 1,500 employees.

Read more on Philippine Daily Inquirer

Why Indian IT companies are outsourcing — to US
Two decades after they began running US operations from Bangalore and other cities, Indian IT companies are hiring Americans to do work that was once outsourced. What gives?

Read more on KIVI Boise

Indian outsourcers eye bonanza from US healthcare bill
Indian outsourcing firms are banking on a business bonanza from US President Barack Obama’s landmark healthcare reform as cost pressures prod insurers and hospitals to become more efficient.

Read more on AFP via Yahoo! News

Indian firms hope to gain from U.S. health law
While the contentious political battle over the new health-care law continues in the United States, in India, the outsourcing industry is seeing it as a boon for business and is salivating over its prospects.

Read more on The Arizona Republic

Product Description
Business Process Outsourcing (BPO) is an emerging concept followed by management to control cost and increase their volume of business. Today, outsourcing has become a more acceptable way of life and the main objective of introducing this outsourcing concept was to decrease the cost and increase the volume of business, but some of the major areas that the car financing institutions has to consider on outsourcing the business is the sourcing quality, credit… More >>

Business Process Outsourcing: A view on Indian Car Finance Industry

• ISBN13: 9788178299327
• Condition: NEW
• Notes: Brand New from Publisher. No Remainder Mark.

Product Description
“The Next Available Operator: Managing Human Resources in the Indian Business Process Outsourcing Industry” discusses managing people in the Indian call centre/ BPO sector. It features empirical research and conceptual advances, presented by well-known academics and researchers from around the world and captures the voices of key stakeholders. Apart from covering key individual aspects of human resource management in Indian call centres, such as work organization an… More >>

The Next Available Operator: Managing Human Resources in the Indian Business Process Outsourcing Industry