ICT & Business Processing Outsourcing (BPO) in Kenya

The Kenya ICT Board led a large delegation to the Call Centre Expo in Birmingham. Interesting video report. Kencall won the Call Centre of the year award there.

In April 2007, N4P (formerly known as Kenya Club) hosted an ICT and Outsourcing to Kenya seminar in London. Hon. Mutahi Kagwe, the then Minister for Information and Communication was the keynote speaker and was joined by the Minister for Tourism and Wildlife, Hon. Morris Ndzoro, Assistant Minister for Internal Security, Hon. Peter Munya and the Kenya High Commissioner to London HE Joseph Muchemi. The Minister briefed the seminar on steps the Government is taking to implement the proposal of the Kenya Club 2004 Outsourcing seminar on the establishment of ICT Export Processing Zones and the promotion of Kenya as a fast growing outsourcing destination.

NETWORKING4PROFESSIONALS.COM hosted an ICT and Business Process Outsourcing event in London on 19th Sept 2008

(For Business news around the African Continent, visit our website www.abndigital.com) Over two thirds of Kenyans over the age of 15 own a cellphone, but only 8 to 9% have access to the internet. But for the biggest company by market cap on the NSE – its growth wont be acquisitive or through regional expansion.

Business Process Outsourcing is an emerging industry in Africa. This film looks at the various issues and opportunities facing the BPO sector in Kenya from the perspectives of one of Kenya’s BPO CEO and three young women entrepreneurs who created a BPO start-up. A pressing challenge affecting the competitiveness of Africa’s BPO companies is the cost of high speed connectivity. The World Bank’s US4 million Regional Communications Infrastructure Program (RCIP) aims to address this issue by extending access to affordable high speed connectivity to as many as 25 countries in Eastern and Southern Africa. www.worldbank.org/connectingafrica