The beginning of the year 2010 has brought more employment oppurtunities for the Costa Ricans. The India headquartered multinational, WNS, has commenced its operations in the country and providing Finance & accounting, Customer Care & Research & Analytics services. WNS’s Steve Reynolds told TeleNoticias that Costa Rica is an ideal delivery location. Although it is not yet confirmed when the recruitment will commence, thanks to the ready availability of bilingual and highly qualified work force. Currently the company is operational from Forum Business Park in Santa Ana. We have oppurtunities for bilinguals, persons with training in the field of finance and accounting and also other services dependent on the needs of our clients. Learn more about WNS at www.wns.com

BPO Nightmare

The billion Indian BPO industry is expected to grow five fold over the next five years.

■annnewsch動画の詳細・記事はコチラから！ 【テレビ朝日 ANN NEWS】 www.tv-asahi.co.jp ※著作権についてテレビ朝日が提供する「ANNニュース」チャンネルのコンテンツは、テレビ朝日もしくは原権利者が著作権を保有しています。これらのコンテンツを、許可なく複製する行為、またはインターネット上等で公衆が取得できる状態にする行為等私的利用の範囲を超えてのコンテンツの利用は著作権侵害になります。 また、著作物の全部もしくは一部を権利者の許可なく改変することも著作権法上禁止されています。コンテンツの中で使用されている映像、音声、写真、音楽等の著作物に関しても同様です。 こうした違法行為は刑事責任を問われたり、権利者から損害賠償を請求されたりする可能性があります。 著作物の「引用」は、著作権法上許される行為ですが、「引用」と認められるには、「公正な慣行に合致」しており、同時に「報道、批評、研究その他の引用の目的上正当な範囲内で行われるもの」でなければなりません。 また主張したいことと引用される著作物との間に明確な主従関係の存在が必要であり、誰の何という作品かを表示する義務も課せられています。安易な引用利用にはご注意ください。

Environments Global is featured in channelnewsasia’s segment on the Philippine outsourcing industry. Environments Global provides a broad range of services in the architecture, engineering, and construction (AEC) industry through its diverse specializations. This includes Design Process Delivery, a rapidly growing segment in the Engineering Services Outsourcing (ESO) segment. Through its subsidiary Re:Source Partners, Environments Global partners with some of the largest AEC firms around the world, thereby bringing the Filipino talent to the global stage, and providing Filipino building professionals with global opportunities on Philippine shores.

The Star Deputy Executive Editor Soo Ewe Jin chats with Brandt International CEO Munirah Looi, SNT Global CEO David Wong and Google Inc. Malaysia Country Consultant Hanson Toh about the process of outsourcing IT and business services. CEO Live is conducted at Studio V in conjunction with the Trade & Career Fair at 1 Utama Shopping Centre.

Bad diction,inefficient servicing,a not-so-polite tone – these are the complaints that some of the country’s biggest bpos have been recieving since the past 12 months.

Step into WNS, one of India’s largest Business Process Outsourcing firms, and you might feel like you are on a college campus. Drawing from a large population of young, educated English speakers, Indian firms now command more than sixty percent of the off shore outsourcing industry. Filmed in April of 2008, this Stanley Foundation video takes a rare look inside one of the companies changing how global business is done.

In the last 10 years, India has become a global hub for foreign companies looking to outsource. After all, costs are about 40 percent cheaper than operating in the US In 2007, outsourcing brought India about billion in business, though the sector has suffered from the recent credit crisis. As operating in India has become more expensive, companies like Quattro, an Indian business process outsourcing (BPO) company, have opened offices in countries like Singapore or Mexico. So when a US company outsources work to an Indian BPO, that same BPO could in turn outsource the job to workers from Mexico. Worldfocus correspondent Daljit Dhaliwal and producers Mary Lockhart and Ara Ayer report from India, where Quattro executive Raman Roy talks about his companys ambitions. Read from bloggers who discuss Indias role in the global workforce at worldfocus.org Worldfocus video podcast: feeds.feedburner.com

The Star Deputy Executive Editor Soo Ewe Jin chats with Brandt International CEO Munirah Looi, SNT Global CEO David Wong and Google Inc. Malaysia Country Consultant Hanson Toh about the process of outsourcing IT and business services. CEO Live is conducted at Studio V in conjunction with the Trade & Career Fair at 1 Utama Shopping Centre.