The edited highlights of Mark Kobayashi-Hillary talking about the launch of his new book Talking Outsourcing on October 1 at London South Bank University in central London. Mark opens by discussing the recession, as money is thrown over the audience. He plays football with the audience when discussing the FIFA World Cup 2010 in South Africa. He changes shirt four times during the presentation, and he ends up serving McDonalds food to the audience when talking about self-service outsourcing from the cloud. The globalisation and migration expert, Philippe Legrain, and BPO Strategy Director of French hi-tech service firm Steria, Hilary Robertson, joined Mark at this presentation. The event was organised by the National Outsourcing Association in the UK. For more information on the book, take a look at: talkingoutsourcing(dot)com

Vertex Wins Contract with NorthWestern Energy to Streamline Operations and Enhance Customer Service
DALLAS—-Vertex, a leading international Customer Management Outsourcing business with clients in the private and public sectors, has signed a multi-year contract to consolidate, upgrade, and host NorthWestern Energy’s existing Customer Information Systems .

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Here’s an at-a-glance of what Dovetail Insurance Corporation is all about. We aim to assist every insurance carrier in the industry with our signature service. Visit www.dovetailinsurance.com for more info.

Caja Navarra and Indra sign strategic agreement to optimize customer service
Caja Navarra, a saving bank, and Indra, an IT company, have signed a strategic agreement to optimize the quality of customer service. Both the companies are based in Spain.

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TechTeam Expands Service Desk Support for Automotive Industry Supplier to Include Coverage for South America
SOUTHFIELD, Mich., March 31 /PRNewswire-FirstCall/ — TechTeam Global, Inc., (Nasdaq: TEAM), a worldwide provider of information technology outsourcing and business process outsourcing services, announced today that it has expanded its service desk support for a leading automotive industry component supplier to include coverage for that company’s end-users in South America.

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TCS, Maharashtra launch citizen service
MUMBAI, INDIA: Tata Consultancy Services , India’s leading IT services, business solutions and outsourcing firm and the Government of Maharashtra announced that the two parties had formed a joint-venture to launch Internet-based, online citizen services in the state through the Maharahstra Online.

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Outsourced IT Service for Small Business

Why Outsource to the Philippines and to myemployee Solutions? Because of its Cost-Effective, Highly-Educated, Highly Skilled Professionals

Why Outsource to the Philippines and to myemployee Solutions? Because of its Cost-Effective, Highly-Educated, Highly Skilled Professionals.

TRX Integrates Technology Solutions with Global Business Process Outsourcing (BPO) Service
TRX, Inc. , a global technology company that develops and hosts software applications to process data records and automate manual processes, today announced it has expanded its business process outsourcing service to focus on the needs of travel management agencies, travel suppliers and service providers seeking to improve operational efficiency, quality, and bottom-line performance.

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