Product Description
This IDC study provides worldwide and U.S. forecasts for five horizontal BPO markets. Additionally, this forecast provides an in-depth analysis of the U.S. BPO market and market forces that are having significant impact on growth for business process outsourcers. This document also analyzes the impact of these trends and provides recommendations on how best to compete in the United States. The document answers the following questions: Which types of offerings an… More >>

Worldwide and U.S. Business Process Outsourcing 2008-2012 Forecast: Market Opportunities by Horizontal Business Process

Product Description
This IDC study presents our latest forecast for the worldwide market for outsourced technical support and help desk business process outsourcing services. The purpose of this study is to identify trends that will influence the outsourcing opportunity in 2009 and discuss their impact on the long-term worldwide forecast.In addition to sizing the market opportunity, this document identifies and describes the factors that are expected to influence worldwide demand for o… More >>

Worldwide Technical Support and Help Desk Business Process Outsourcing 20092013 Forecast and Analysis

Worldwide and U.S. Business Process Outsourcing 2005-2009 Forecast: Market Opportunities by Horizontal Business Functions

Product Description
This IDC study presents the annual update to the five-year forecast for the worldwide market for outsourced technical support and help desk services. The purpose of this document is to identify and quantify the effects of recent trends and events influencing the support services opportunity through 2004 and their impact on the five-year forecast. Particular attention is paid to the near-term years (i.e., 2005 and 2006). The document answers the following questions:… More >>

Worldwide Technical Support and Help Desk Business Process Outsourcing 2005-2009 Forecast and Analysis